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SIAMESE
TWINS
Jack Grayson
Productivity
and Quality are like Siamese twins. They can be separated. But it's
hard for me to think of one without the other, in the same sense
that we want both efficiency and effectiveness. It is also possible
to have to have love and sex without marriage. But it's much better
if they are together. That's whey we call our Center the American
Productivity and Quality Center. I tell people all the time that
the best way to achieve productivity is through quality.
Influential
Readings
- Ishikawa,
Kaoru , Karoru Ishikawa, David J. Lu (Translator), What Is Total
Quality Control? the Japanese Way, Prentice Hall, 1988
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Jack
is Chair of the American Productivity & Quality Center (APQC),
a non-profit organization of about 100 people located in Houston.
He founded the Center over 20 years ago as the American Productivity
Center, and in about five years changed the name to its present
day title. The APQC helped create the Malcolm Baldrige National
Quality Award, and co-administered it for three years with ASQ.
Dr. Grayson has a doctorate from the Harvard Business School,
has been a Dean of two Business Schools at Tulane and SMU, and
has authored four books and many articles. |
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