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PERFORMANCE
MEASUREMENT
Carl Thor
Though
it is sometimes still viewed as a minor technical sideshow, performance
measurement can and should be the major aligning force of an organization.
The what-to-measure issue is largely resolved through an effective
and balanced strategic planning process. The how-to-measure is defined
largely by behavioral parameters. Those at all levels of the organization
who will use measures to run their part of the organization need
to define their own measures, interpret them frequently, communicate
using them, drive action accordingly, and even reward and recognize
success through related gainsharing systems.
Influential
Readings
- Thor,
Carl, Measures of Success, John Wiley, 1994.
- Thor,
Carl, Designing Feedback, Crisp Publications, 1998
- Thor,
Gainsharing, Crisp Publications, 1999.
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Carl
is President of JarrettThor International, a consulting firm
specializing in performance measurement and related issues
such as process benchmarking, gainsharing systems, and organizational
assessment. He was President of the American Productivity
& Quality Center in Houston, Texas for many years and is currently
Chief Examiner for the Shingo Prize for Manufacturing Excellence.
email:
jarretthor@aol.com
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