Many people think that raising productivity means doing more things … but sometimes, it means doing fewer things more effectively. Some even think the more things they have to do, the more important they are.

However, at a personal level, if people concentrated and focused more they might avoid endless ’email tennis’ and cut the size of their Todo list.

The same is true of your organisation. Make sure it is doing those things which your customers want done. Find out what it is you can stop doing.

So if you feel you are very busy, with lots of varied tasks, try prioritising and delegating. Make sure your agenda consists of those things that make you money. leave lesser things to others. By all means keep a ‘watching brief’ but if you try to do everything yourself, you will fail to do some of those important things properly and thoroughly.